At Finelaer we want you to love what you purchase but in the event you are not satisfied with anything you have bought from our website or any of our stores, we will gladly issue you an exchange, refund or credit. Certain conditions need to be met which we've outlined below.

Items purchased at our Finelaer Amazon Marketplace, Abound, Tundra or Faire  online stores cannot be returned or exchanged at our Finelaer online store (Finelaer.com). You would need to return them via their respective  return process.

For any items purchased online from Finelaer.com or any social media sites like Facebook, Pinterest , Instagram , where you have had a change of mind, we will issue you an exchange, refund or credit, provided that:

  • You return the item within 15 days from the purchase date
  • The item is unused and in its original condition with original product tags attached.
  • This does not cover any damage caused by misuse, neglect, exposure to water and solvents or wear and tear, or purely cosmetic damages (such as scratched leather)
  • You return the item, together with the original receipt of sale or a bank/credit card statement showing the sale transaction. You will need to send us a completed returns/exchange form online.
  • Merchandise returned that is in new or original condition will only be eligible for exchange
  • Please note that we maintain the right to return dirty or soiled items that may cause a health or safety risk to our team
  • If you purchased an item from our end of season sale, these items are not eligible for exchange or store credit 
  • All other return policies will still apply to holiday returns and exchanges

Please note that refunds can only be credited back to the credit card that was used to make the original purchase. For online returns, the refund will be processed as soon as the item(s) have been received and inspected by Finelaer. Please allow up to 10 days from the day you return the item for your account to be credited. The amount refunded will cover the value of the item(s) purchased, however shipping charges are NOT refundable.

Promotional, sample or assorted sale merchandise purchases will not be eligible for refund or exchange. All sales are final.

Returns Process

Online orders can be returned via post to Finelaer head office.

Making a Return or Exchange by Mail:

To return any purchases made online to Finelaer head office, simply complete the relevant sections of the returns/exchange form and post it to us, along with the item(s) you are returning, and your original receipt. If you have met the returns criteria above, be sure to indicate if you would prefer to receive a refund or make an exchange for another item. Please consider insuring your package in case it is lost or damaged in transit. Finelaer will not reimburse you for this cost and cannot be responsible for items that do not arrive at our head office.

We reserve the right to refuse delivery on packages received without a Return Authorization

Please post the item(s) with your proof of purchase to:
Finelaer Online Returns

How much will be credited or refunded?

You will be credited or refunded to the value paid for the item(s) you are returning. 20% re-stocking charges will apply for all returns, Shipping and handling fees are not refundable, unless the items returned are faulty (see below).

Defective Returns

In the event that the item(s) purchased is (are) defective, please contact us via email (Support@finelaer.com) first. Our customer service team will then be able to assist you.

To obtain a refund or exchange on a faulty item, the following criteria must be met:

  • Item(s) must be deemed faulty by Finelaer.
  • Item(s) must be returned to Finelaer head office. If you are returning a faulty item which was purchased from the Finelaer website, it can only be returned to our head office.
  • Item(s) must have been purchased within the last 90 days.
  • You must be able to provide the original sale receipt or a bank/credit card statement showing the sale transaction. If the item(s) were purchased online, our customer service team will be able to assist with finding the transaction record.

Please note: Decisions regarding faulty item(s) purchased outside of the 90 day period are made at the discretion of the Finelaer customer service team. Please contact them on email (support@finelaer.com) for further information.

With regards to returning faulty items via post, Finelaer will refund up to $10.00 for handbags, wallets and accessories and up to $20 for luggage. Finelaer assess faulty item(s) returns on a case by case basis and shipping costs relating to faulty returns must be approved by Finelaer first. Please ensure you receive confirmation from Finelaer by emailing (support@finelaer.com) about the reimbursement of shipping costs on faulty item(s) prior to posting.

Should you have any further questions or are unsure about anything you have read above, we’d suggest contacting us via email or phone as we’ll be happy to assist you further.

Price Adjustments

Finelaer.com offers a onetime only price adjustment on items purchased at REGULAR price within 14 days of invoice with your original invoice. Please include a note indicating the item and its new price.

From time to time we may run promotions where a price adjustment will not be available. If a price adjustment is not available on any given promotion we will state that fact on Finelaer.com.

Send your original invoice Support@finelaer.com no later than 14 days from the date of purchase.
We will only credit the credit card used for the original purchase.