Returns & Exchange Policy

At Finelaer, we want you to love your purchase. However, if you are not satisfied with your purchase from our website, we will gladly issue an exchange, refund, or credit, subject to the conditions outlined below.

Conditions for Return or Exchange

  • Third-Party Purchases: Items purchased from Finelaer Amazon Marketplace, Flipkart, JeoMart , or Faire online stores cannot be returned or exchanged at Finelaer online store (Finelaer.com). These items must be returned via their respective return processes.
  • Eligible Returns: Only items purchased online from www.finelaer.com are eligible for return or exchange. Items purchased from any other e-commerce platforms or social media sites are not eligible for return.
  • Return Criteria: For eligible returns from Finelaer.com:
    • The item must be returned within 15 days from the purchase date.
    • The item must be unused and in its original condition with original product tags attached.
    • This does not cover any damage caused by misuse, neglect, exposure to water and solvents, wear and tear, or purely cosmetic damages (such as scratched leather).
    • The item must be returned with the original receipt of sale or a bank/credit card statement showing the sale transaction. A completed returns/exchange form must also be submitted online.

Exchange Policy

  • Merchandise returned in new or original condition is eligible for exchange only.
  • We reserve the right to return dirty or soiled items that may cause a health or safety risk to our team.

Non-Returnable Items

  • Items purchased from our end-of-season sale are not eligible for exchange or store credit.
  • Promotional, sample, or assorted sale merchandise purchases are final and not eligible for refund or exchange.

Refund Policy

  • Refunds can only be credited back to the credit card used for the original purchase.
  • For online returns, the refund will be processed as soon as the item(s) have been received and inspected by Finelaer. Allow up to 10 days from the day you return the item for your account to be credited.
  • The refund will cover the value of the item(s) purchased; however, shipping charges are not refundable.

Returns Process

  • Online orders can be returned via post to the Finelaer head office.
  • Complete the relevant sections of the returns/exchange form and post it to us along with the item(s) you are returning and the original receipt.
  • Indicate if you prefer a refund or an exchange for another item.
  • Consider insuring your package in case it is lost or damaged in transit. Finelaer will not reimburse this cost and cannot be responsible for items that do not arrive at our head office.
  • We reserve the right to refuse delivery on packages received without a Return Authorization.

Return Address

Post the item(s) with your proof of purchase to: Finelaer Online Returns

Refund Amount

  • You will be credited or refunded the value paid for the item(s) you are returning. A 20% re-stocking fee will apply to all returns.
  • Shipping and handling fees are not refundable unless the items returned are faulty.

Defective Returns

  • If the item(s) purchased are defective, contact us via email (support@finelaer.com) first. Our customer service team will assist you.
  • To obtain a refund or exchange on a faulty item, the following criteria must be met:
    • Item(s) must be deemed faulty by Finelaer.
    • Item(s) must be returned to the Finelaer head office.
    • Item(s) must have been purchased within the last 90 days.
    • The original sale receipt or a bank/credit card statement showing the sale transaction must be provided. If purchased online, our customer service team can assist with finding the transaction record.

Shipping Costs for Faulty Returns

  • Finelaer will refund up to ₹500 for handbags, wallets, and accessories, and up to ₹750 for luggage.
  • Shipping costs related to faulty returns must be approved by Finelaer first. Ensure you receive confirmation from Finelaer via email (support@finelaer.com) about the reimbursement of shipping costs prior to posting.

Price Adjustments

  • Finelaer.com offers a one-time price adjustment on items purchased at regular price within 14 days of the invoice date. Include a note indicating the item and its new price.
  • Send your original invoice to support@finelaer.com no later than 14 days from the purchase date. Credit will only be issued to the credit card used for the original purchase.

For any questions or further assistance, please contact us via email or phone.